Customer Services

Use of this website is subject to the following terms and conditions which you are deemed to accept by continuing to browse these pages. If you do not agree to these terms and conditions, please leave this site now.

Helicopter Days Ltd. do not sell, rent or loan any identifiable information regarding our customers to any third party without your consent.

Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented.

Credit and Debit Card Transactions

All transactions on this site are conducted using credit or debit cards. We are able to acccept payments from the following cards:

Visa payments supported by WorldPay Visa/Delta payments supported by WorldPay Visa/Electron payments supported by WorldPay Mastercard payments supported by WorldPay Switch payments supported by WorldPay American Express payments supported by WorldPay Diners payments supported by WorldPay JCB Laser payments supported by WorldPay Solo payments supported by WorldPay ELV payments supported by WorldPay

All credit and debit card transactions are handled by our trusted partner WorldPay. We do not handle, store or process and card or ownership details. For more details please see the WorldPay website or contact them:

Powered By WorldPay

WorldPay Limited
Units 270 - 289
The Science Park
Milton Road
Cambridge
CB4 0WE

Tel: +44 (0)870 366 1233 (24 hour Mon-Fri, 8am-8pm Sat GMT. Emergency cover only: Sat 8pm - Mon 1am GMT)

Refunds

If you believe that there has been an error in your transaction, or you would like a refund within 7 days of purchase, please contact us at our offices:

Helicopter Days
Hanger 500
Biggin Hill Airport
Biggin Hill
Kent
TN16 3BN

Telephone: 08704 430 555

email: info@helicopterdays.co.uk

Use of information

As a user of our site you will always have control of the data we collect about you. However, there will be areas of the site that will require you to provide certain information for you to be able to use or access them.

We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

Whatever choice you make regarding the receipt of marketing information here will not affect the decision you made regarding more 'traditional' forms of marketing, for example a decision to receive letters from other parts of the group or to take part in targeted offers. If you wish to amend your 'traditional' response please phone 08704 430 555.

Site & Content Personalisation

We will use information that you provide about yourself and your preferences to try and provide you with web content which we believe to be relevant and of interest to you.

Marketing Communications

Helicopter Days will use your details to keep you informed of special offers or products and services that we feel may be of relevance. We may also use data to tailor promotions to your requirements. Unless you have specifically stated that you would prefer to be contacted by email (by checking the relevant box provided at the point of data capture), all contact will be made by other means.

Analysis

Data collected via the Internet may be used to carry out analysis that will allow us to monitor the success of our service and plan future site content and activity. Data will also be used to allow us to profile our customers to understand their requirements better and to help us improve our service. 'Cookies' Helicopter Days use a feature of your Internet Web Browser called a 'Cookie' on our site. A Cookie is a file that your Web Browser places on your computer's hard disc which allows us to help you get the best out of your visit to the site. Helicopter Days uses 'Cookies' to make accessing the site more convenient. The Helicopter Days Cookie will remain on your hard disk indefinitely. Most browsers accept Cookies automatically. Cookies can be deleted from your browser, or if you would prefer, by amending your browser settings you can prevent their automatic receipt.

Please note that we do not use Cookies to retrieve personal information about you from your computer, unless the information has been knowingly and willingly been provided by you.

How to opt-out of receiving marketing communications

Dependent upon your relationship with Helicopter Days or your previous response to our data protection statement, each location where personal data is collected will provide the opportunity for you to opt-out of marketing communications.

If you would prefer to make your opt-out request in writing please send all correspondence to the following address;

Helicopter Days
Hanger 500
Biggin Hill Airport
Biggin Hill
Kent
TN16 3BN

You can also opt-out of marketing communications by emailing optout@helicopterdays.co.uk. Please state your email address with the word 'unsubscribe' in the subject header.

If you receive marketing communications from us by email, each correspondence will contain instructions as to how you can unsubscribe from receiving future emails.

Your rights

In addition to Helicopter Days safeguards, your personal data is protected in the UK by the Data Protection Act. This provides, amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is needed. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

Policy changes

Any changes to this policy will be posted here.

Links to external websites

Helicopter Days accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an "as is" basis with no warranty, express or implied, for the information provided within them.

Security

Helicopter Days treats all the data held with the utmost care and security. Any details you give will remain completely confidential.